Privacy Notice

Moore Business Solutions Ltd

Address: 15 Hunts Lane, Warrington, United Kingdom, WA4 2DU

Website address www.ukfranchiseguide.co.uk

Telephone:

Company Registration: 16880652

ICO Registration: ZC100507

Introduction

Moore Business Solutions Limited takes data protection seriously. Our website will require some personal data at that time so that we can respond to our clients with the information that they need. Throughout the process, we will always require consent from all our clients, due to the nature of our industry and the UK laws.

The personal data processing shall always be in line with the UK General Data Protection Regulation (UK GDPR) and the UK-specific legislation applicable to the company.

This Privacy Notice is to inform our clients why we collect and process data and data subjects’ rights relating to the collection and processing of personal data.

Moore Business Solutions Limited operates as ukfranchiseguide. The company offers consultancy, mentoring and coaching. Our clients are business owners seeking to scale their operations and considering franchising as a route to growth, as well as businesses that have already franchised and require consultancy, coaching, or mentoring services. Our clients are B2B. Our clients will find our services and contact us using a variety of methods, including personal referral, our website, and LinkedIn.

What type of information do we have

Moore Business Solutions Ltd requires specific personal details from potential clients to ensure we can effectively address and respond to all inquiries. The information collected will include, but is not limited to, the following items:

· Full Name: To accurately identify and personalise our communication.

· Contact Number: To enable prompt follow-up discussions and clarifications.

· Email Address: For sending important information, updates, and responses to your queries.

· Company Name: To understand your organisational context and tailor our services accordingly.

· Position/Job Title: To recognise your role within the company and facilitate relevant conversations.

· Preferred Method of Communication: To ensure we connect with you in a manner that suits you best, whether via phone, email, or other means.

· Nature of Enquiry: To provide the most relevant information or services based on your specific needs.

Collecting this information allows us to deliver personalised and timely assistance while also enhancing our service quality and efficiency in addressing your requirements. Your privacy is important to us, and all information will be handled in accordance with relevant data protection regulations.

Once you (the client) have agreed to work with us, the information collated will consist of the following:

· Transcript (once the client agreed to proceed)

· Recordings as and when required (once the client has signed up to our services)

· Appointment records including time and date agreed

Depending on the client’s need, the information collated for each client will vary, and the client has the option to request electronic copies of the discussions.

How do we get the information, and why do we have it

All information that we collect will come directly from the individual actively seeking our services. This ensures that we have accurate and specific data tailored to their unique needs and circumstances. By communicating directly with the individual, we can better understand their requirements and provide a more personalised experience. Therefore, we can be connected through several avenues, such as

· Email

· Telephone

· Recommendations

· LinkedIn

· Networking

· In-person meeting

· Response to our advert within the Franchise Guide

· Website

We have the information to engage with you to support you or to provide guidance that reflects your request. The information will allow us to transfer the evidence that you require or to arrange appointments.

The email address will be used to email our Newsletters should you (the client) consent for us to do so; however, you can opt out at anytime regardless of whether you use any of our other services or sign up to our service options. Also, we offer a Calendly appointment platform, whereby it would request your email address, date of appointment of your choice from the options available. Privacy Notice | Calendly

The 3 options provided for meetings online would consist of which would require your name and email address are:

· Calendly

· Zoom - Zoom Privacy Statement | Zoom

· Google Meets - Understand the basics of privacy in Google Meet - Google Meet Help

What we do with the information

The information that we have would be used to contact you (the client), email you information and responses to your questions and to send you a copy of the latest version of our Newsletter each month.

The information will allow us to evaluate which service would be most beneficial to you (the client). This will be discussed as a way to find a solution to the problem or situation, using your email to book appointments online.

The services consist of

· Mentoring Service

· Coaching Services

· Consultancy Service

· Training Services

The additional information will be obtained via Zoom, Google Meets or in person directly for you (the client).

Some of your information will require us to share with external parties who provide us with a specific service, or it’s a legal requirement. This would consist of

· Calendly

· Website & Web Hosting company

· HMRC/ VAT/ Inland Revenue

· IT Provider

· Microsoft account and cloud storage

· Zoom and Google Meet Platform

· Insurance Company

· Accountant

· Debt Recovery Agencies

· Industry Auditors

· Any other legal services

Marketing

Moore Business Solutions Ltd has the opportunity to create a marketing campaign whereby the Networking Event organisers may share the delegates' contact details (where consent has been given for sharing). The information would consist of

· Name of the decision maker

· Name of the company

· Telephone Number

· Email address

We will adhere to the established marketing guidelines when reaching out. If potential clients choose to engage our services, we will require additional information from them to effectively address their business requests.

Cookies
The website uses cookies to monitor and track the performance of what clients are looking for. The cookies do not collect client information, but it does track the pages being viewed and whether you repeatedly visit the same page. Also, it can be identified whether the website is user-friendly and highlights where we can improve overall or the specific web page. However, we do allow you to decline or accept whether we can monitor the performance of our website.

How we store your information

Moore Business Solutions Limited will store all information on our encrypted cloud storage, and all paper notes will be stored in a lockable cabinet. However, we encourage a paper-free environment; therefore, should there be any paper notes, they will be either scan on to our cloud system or written information will be put within a Word Doc or Excel spreadsheet so that we can securely shred any paper information.

All information will be reviewed annually, whereby if an individual does not engage with us within 12 -18 months, then the information is destroyed unless they request that we do this before our review date. The destruction process will consist of all of the client details except for the invoices, which will need to be stored for 7 years as a legal requirement.

Upon termination of a client's contract, their information will be retained for a period of three years. This duration provides sufficient time for our records. However, if the information is required for any legal cases, it will be stored for a longer period. Please note that this timeframe may be subject to change in accordance with updates to UK law.

Our Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

a) Your consent.

b) You can remove your consent at any time.

c) We have a legal and professional obligation. We have a legitimate interest.

All clients can and must contact Susan Moore at any time should anything change.

Your data protection rights

Under data protection law, you have rights, including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

Should you have any complaints as to how we are collating, using or storing your data, we would ask that you contact us first, as we are able to manage your information quickly.

Please contact us should you wish to make a request.

Name: Susan Moore

Email: hello@ukfranchiseguide.co.uk

Telephone:

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Moore Business Solution Ltd may change this policy from time to time. This may be necessary if UK law changes, or if we change our company in a way that affects your personal information. This Privacy Notice was last updated on 9^th March 2026

Version: 1.0